Dispute Resolution Agency

If your trip is of a private nature, you have the right to contact Dispute Resolution Agency Reise & Verkehr e.V. in case of disputes regarding a flight with SCANDIC FLY. This is an independent agency for public transportation, responsible for all airlines in Germany.

Contact:
Dispute Resolution Agency Reise & Verkehr e.V.
Fasanenstraße 81
D-10623 Berlin

Further information about Dispute Resolution Agency Reise & Verkehr e.V. can be found on their website. Please note that by following this link, you will visit an external website that may not adhere to the same data protection, security, or accessibility policies.

You may contact this agency if the following conditions are met:

• Your issue concerns a denial of boarding, long delays, or canceled flights.
• Your issue concerns the destruction, damage, loss, or delayed transport of luggage.
• Your issue concerns violations related to the transport of passengers with disabilities or reduced mobility.
• Your issue concerns violations during the conclusion of transport contracts.
• You have already contacted Lufthansa regarding your issue and have not received a response within two months or are dissatisfied with how your claim was handled.
• Your issue is not or has not been pending in court and has not yet been resolved.
• Your trip is of a private nature.